Support

How Can We Help?

ShotLock is a local plugin with a small team behind it. We take support seriously. Most issues are resolved same-day.

Read the FAQ

Answers to the most common questions about setup, licensing, ComfyUI, and GPU requirements.

Browse the FAQ →

Download Guide

Step-by-step installation instructions — from ComfyUI setup to your first render inside DaVinci Resolve.

View install guide →

Email Support

For license issues, refunds, or bugs not covered by the FAQ. We respond within one business day.

Email us →

Common Support Questions

Quick answers to setup and licensing issues.

I ran the installer but the ShotLock panel doesn't appear in DaVinci Resolve.

Check that the install script completed without errors. The panel script needs to land in ~/Library/Application Support/Blackmagic Design/DaVinci Resolve/Fusion/Scripts/Utility/ on macOS. Restart DaVinci Resolve completely after install.

The backend fails to start with "ComfyUI unreachable".

ComfyUI must be running at http://127.0.0.1:8188 (default port) before you start a render. Start ComfyUI first, then submit jobs from ShotLock. You can change the ComfyUI URL in the Settings tab if you're using a custom port.

My license key isn't being accepted.

Make sure you're pasting the full key without extra spaces. If the key was in your email, copy it directly from the email body. If the error persists, email support@resolveaiplugins.com with your order ID and we'll reissue.

Renders are starting but all frames are black / blank.

This usually means ComfyUI doesn't have the required models installed. Check that your checkpoint (e.g. v1-5-pruned-emaonly.safetensors), IP-Adapter model, and ControlNet model are in the correct ComfyUI model directories. See the ComfyUI setup guide in the download page.

Can I use ShotLock with AMD or Intel GPUs?

ShotLock passes workflows to ComfyUI, which handles GPU execution. AMD GPUs via ROCm (Linux) and Intel Arc (via IPEX) are supported by ComfyUI but not officially tested with ShotLock. Apple Silicon (MPS) works and is tested. NVIDIA CUDA is the primary target.

I want a refund.

ShotLock has a 14-day refund policy, no questions asked, if it doesn't work for your setup. Email support@resolveaiplugins.com with your order ID and we'll process it within 2 business days.

How do I transfer my license to a new machine?

License transfers are handled manually for now. Email support@resolveaiplugins.com with your license key and the machine you want to deactivate. We'll reset the seat so you can activate on the new machine.

Email Support

Can't find what you need? Send us a message and we'll get back to you within one business day.

support@resolveaiplugins.com

Include your license key, OS, GPU, and a description of the issue (error logs from the Log tab are helpful).

Helpful to include in your message:

Your license key (first 8 characters are fine)
OS and version (e.g. macOS 14.3, Windows 11)
GPU model and VRAM (e.g. RTX 3080 10GB)
DaVinci Resolve version (e.g. 19.1)
Error message or screenshot
Log output from the ShotLock Log tab

Report a Problem

Encountered a bug or unexpected behavior? Tell us what happened and we'll investigate.